Nexa Futbol
Last updated: July 9, 2026
This Refund Policy applies to paid subscriptions to Nexa Futbol (currently the Pro and Max monthly plans). The Free plan is not covered because there is nothing to refund.
30-day money-back guarantee
We offer a 30-day money-back guarantee on your first paid subscription to Nexa Futbol. If you are not satisfied with your purchase, you can request a full refund within 30 days of the original order date, for any reason.
Refunds on renewal charges after the first 30-day window are handled on a case-by-case basis at our discretion — for example, if you were charged for a renewal you meant to cancel, contact us and we'll do our best to help.
Canceling your subscription
You can cancel your subscription at any time from the Profile page in the app, or from the Stripe customer portal linked in your receipt email. When you cancel:
- You will not be charged again.
- Your paid access continues through the end of the current billing period.
- After that period ends, your account automatically returns to the Free plan — your account and your logged data are not deleted.
Canceling stops future charges but does not, by itself, refund a charge that has already been made. If you want a refund in addition to canceling, request one using the process below.
How to request a refund
Payments for Nexa Futbol are processed by Stripe on our behalf. To request a refund, email us at josephposel@gmail.com with the email address you used at checkout, the approximate order date, and a short note about your request. We'll review and, if approved, issue the refund through Stripe to your original payment method.
Once a refund is issued, it typically takes 5–10 business days to appear, depending on your card issuer or bank.
Your statutory rights
Nothing in this policy limits any refund, cancellation, or withdrawal rights you have under the mandatory consumer-protection laws of the country where you live — for example, the 14-day right of withdrawal for consumers in the European Union and United Kingdom. Where those rights are more favorable than this policy, they apply in addition to it.
Questions
Refund or billing questions: josephposel@gmail.com